What are credits?
To use premium services in the enerserve portal, you need credits. Credits can be purchased in our web shop.
https://shop.enerserve.eu/Credits-Nutzungsgebuehren-fuer-die-PV-Anlagenueberwachung/SW10006
How much does a credit cost?
A credit costs between approx. €0.099 and €0.119, depending on how many you buy.
Which premium services can I book?
– Portal use (old AS Control devices only)
– SMS notification in the event of a fault
– Remote access to the data loggers
More premium services will follow.
What do the services cost?
You can find a price list here:
How long are the credits valid?
The credits are valid indefinitely.
Do I get a discount?
The more credits you buy, the lower the price per credit. This way you can get a discount of up to 20%.
What do I need to consider when ordering?
During the ordering process, please enter your enerserve portal user name in the comment field. As soon as the credits have been activated on your enerserve portal account, you will receive a separate email.
Will I receive an invoice?
You will receive an invoice for your credit order. Bookings of premium services are recorded in the portal. Every single booking (remote, SMS) is listed individually.
How can I activate the premium services?
SMS: You can activate the SMS function under “Configuration” => “Fault detection” => “SMS sending”. If several customers have access to this system, the credit account of the user who entered the mobile number is charged. The user name is also displayed there.
You are notified by SMS for every fault detection. If, for example, you have configured 2 fault detections for a system, 2 SMS messages will be sent.
Remote: You can activate the remote function under “Configuration” => “System data” => “Remote”. You can choose a term of 1 month or 12 months. You can also choose whether the remote function should be renewed automatically when it expires.
When is the fault SMS sent?
The SMS is sent shortly after fault detection has run. If you do not want to receive SMS messages after 10 pm, schedule the fault detection to run earlier.
What happens if I run out of credits?
If an SMS is due to be sent and you have no credits left, you will be notified by email.
If an automatic renewal of the remote function fails because there are not enough credits, the function is deactivated and you receive an email.